Privacy Policy

BBO Co., LTD. - Philippine Branch (BBO) understands the importance and sensitivity of your personal data, hence, we are committed to protect your personal data. Our Privacy Policy ensures that all appropriate standards for personal data privacy and protection are compliant with Republic Act No. 10173 or the Data Privacy Act of 2012 (“DPA”) and its Implementing Rules and Regulations. This policy embodies how we may collect, use and disclose your personal data or sensitive information as well as your rights as owners of this personal data. The entire BBO work force are committed to follow this Privacy Policy.

Scope

This Data Privacy Policy applies to Personal Information we collect on the website, social media accounts and point of contact listed below (collectively the “Sites”):

Personal Information We May Collect

Prior to, and while providing our services, we may ask you to provide us with certain Personal Data, Sensitive Information and Financial Details. These Personal Data may include basic personal information, such as, Full Name, Email Address, Home/Shipping addresses, telephone or other personal contact numbers for identification purposes.

You are responsible for ensuring that all data, whether personal information, sensitive personal information or privileged information, you submit to BBO are accurate, complete and up-to-date.

Personal Data Sharing Policy

As a general rule, we are not allowed to share your personal data to third party except in limited circumstances as listed below.

By giving your consent, you authorize BBO to disclose your personal data to accredited, affiliated third parties or independent/non-affiliated third parties in any of the following circumstances:

This means we might provide your personal data to the following:

However, these companies may only use such personal data for the purposes disclosed in this Privacy Policy and may not use it for any other purpose. In such cases, we ensure that your Personal Data are disclosed with strict adherence to the principles of data privacy and confidentiality.

Collection of Personal Data

Your Personal Data may be obtained in various ways such as correspondence by telephone and facsimile, by email, via our website https://en.bbo.com.ph/ and from third parties.

However, most of the personal data we obtain are those that you have given to us yourself. You provide us personal data when you:

Purposes of Data Collection

The following are our purpose/s for collecting your personal data:

To process your order and other incidental request;
To contact you about your order and other arrangements;
To process your payment and/or refund;
To ensure the delivery of your orders;
To facilitate your participation in all BBO promotions;
To conduct marketing activities including sending out of email and SMS, for our products and services and to conduct market and other research to improve our products, services and marketing activities;
To update our records and keep your contact details and billing address up to date to allow us to communicate with you in case of emergencies, sending out advisories and inform you of programs and activities of BBO

Security

BBO warrants that appropriate technical, organizational and physical security measures are in place for the protection of your Personal Data or Medical Information against unauthorized access, use, alteration, and disclosure.

Data Retention Policy

When your Personal Data is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy, permanently de-identify or anonymize it.

Know Your Rights

You have the right to be informed that your personal data will be, are being, or were, collected and processed.
You have a right to access or obtain from an organization a copy of any information relating to you that they have on their computer database and/or manual filing system. It should be provided in an easy-to-access format, accompanied with a full explanation executed in plain language.
You have the right to object to the collection and processing of personal information that was unlawfully obtained without your consent.
You have the right to suspend, withdraw or order the blocking, removal or destruction of your personal data under circumstances provided by law.
You may claim compensation if you suffered damages due to inaccurate, incomplete, outdated, false, unlawfully obtained or unauthorized use of personal data.
You have a right to file a complaint with the National Privacy Commission if you feel that your personal information has been misused, maliciously disclosed, improperly disposed, or that any of your data privacy rights have been violated.
You have the right to dispute and have corrected any inaccuracy or error in the data a personal information controller (PIC) hold about you.
You have the right to data portability which allows you to obtain and electronically move, copy or transfer your data in a secure manner, for further use.

Complaints and Procedure

If you wish to access, update your Personal Data or if you have queries, complaints, suggestions regarding about our Privacy Statement /Privacy Policy, you may reach us through the following contact details :

Address to: Costumer Support Officer

Mail to Address: BBO Co., LTD. – Philippine Branch 8th Floor Mabuhay Tower cor. Jose Maria del Mar St. & Jose Abad Santos St., Brgy. Lahug, Cebu IT Park, Cebu City 6000

E-mail: support@bbo.com.ph

To assist BBO in dealing with a customer complaint, the customer must provide the following information:

Upon receiving your complaint, BBO’s respective Customer Support Officer shall confirm that the complaint shall be investigated and provide an estimate time of how long you should expect to wait to receive a full response.

While BBO endeavours to respond as promptly as possible, response time will vary depending on the nature of the complaint.

The Customer Support Officer shall liaise with the relevant departments to investigate any complaint and shall notify the complainant of the result of the investigation and/or action/s taken as part of the complaint in writing within reasonable period of time.

Changes to this Privacy Statement and Privacy Policy

From time to time, we may change or update our privacy statement, policies, and practices to comply with government and regulatory requirements, to adapt to new technologies and protocols, to align with industry practices, or for other legitimate purposes.